Claims Specialist

Claims Specialist Location: Remote Employment Type: Full-Time About the Role We are seeking a detail-oriented and customer-focused Claims Specialist to join our growing team. In this role, you will manage and process a variety of claims related to household goods cargo, commercial/logistics cargo, property damage, delays, and warehouse-related claims. The ideal candidate thrives in a fast-paced environment, communicates professionally, and can independently manage multiple claims while delivering exceptional customer service. If you have moving industry experience, a growth mindset, and enjoy problem-solving, we’d love to hear from you. Key Responsibilities - Handle incoming claims and guide customers through the claims filing process - Investigate, evaluate, process, and settle claims efficiently and accurately - Communicate with customers, drivers, crew members, agencies, and internal teams regarding claims updates and resolutions - Review bills of lading, inventory sheets, warehouse receipts, claim forms, and supporting documentation - Determine liability, coverage, and settlement amounts based on company procedures and regulatory requirements - Manage claims within Supermove and other online claims systems - Coordinate inspections, repairs, and missing item investigations - Draft release agreements and process settlement payouts - Track and report claims activity, trends, and loss statistics - Collaborate with Payroll and Accounting teams on chargebacks, credits, and settlement schedules - Maintain compliance with DOT, FMCSA, military business rules, and company policies - Assist in developing SOPs and improving claims processes Qualifications - Previous claims handling experience required - Moving industry experience strongly preferred - Strong customer service and communication skills - Excellent organizational and multitasking abilities - High attention to detail and ability to process large amounts of information accurately - Proficiency in Microsoft Word and Excel - Ability to work independently with minimal supervision - Strong problem-solving and critical-thinking skills - Positive attitude and ability to adapt in a fast-changing environment What We’re Looking For - A proactive team player who embraces change and continuous improvement - Someone who can prioritize tasks effectively and meet deadlines - A professional communicator who can confidently negotiate and resolve claims - A dependable individual willing to support the team wherever needed Salary: $7 Originally posted on Himalayas