Service Desk Analyst

About Our Client Engio is partnering with an innovative Australian-based company to hire a dedicated Service Desk Analyst / Desktop Support Analyst in Indonesia. Responsibilities You will be the frontline technical expert, providing essential Level 1 and Level 2 IT support to end-users across various platforms and applications. This role requires flexibility to work rotational shifts, ensuring seamless support aligned with Australian business hours.  Requirements - Minimum 3 years of practical experience in an IT Service Desk, Help Desk, or Desktop Support function. - Demonstrated strong troubleshooting skills across hardware, software, and network issues. - Proficiency with remote support tools and ticket management systems (e.g., Jira, ServiceNow). - Excellent written and verbal communication skills in English a non-negotiable requirement for interacting with the global team and users. - Ability to adapt to a rotational shift roster. Technical Certifications While not mandatory, candidates possessing the following certifications will be prioritized: - Microsoft Certified: Azure Fundamentals (AZ-900) - Microsoft 365 Fundamentals (MS-900) - Modern Desktop Administrator (MD-102) - CompTIA A+ or Network+ - ITIL 4 Foundation Ready to elevate your career? Apply now! Please submit your CV and a brief cover letter detailing your relevant Service Desk experience and English proficiency  Note: Our team will only reach out to you if your application is selected for further consideration. Originally posted on Himalayas