Customer Experience Specialist (Part-Time Contract)

About Sortly Sortly is a simple, visual inventory management solution used by thousands of small businesses and teams within large organizations. We’re profitable, remote-first, and growing, with teams across 4 countries. About the Engagement We’re looking for an experienced customer support contractor to help our CX team handle ticket volume during a major product rollout. You’ll resolve account, product, and technical tickets in HubSpot and route issues to the right team when needed. Scope of Work - Resolve customer tickets by email with accuracy, empathy, and timely responses. - Escalate bugs, feature requests, and account handoffs with complete details. - Flag outdated Help Center articles you come across. - Occasionally join a customer screenshare or call to troubleshoot. What You Bring - 2 years of email-based customer support experience, ideally with a SaaS product. - Clear, warm written communication. - Strong follow-through and comfort working independently. - Bonus: HubSpot or similar help desk experience, mobile app troubleshooting, or AI tools in support. Contract Details - 1099 independent contractor engagement through July 2027 - Approximately 20 hours per week, Monday through Wednesday EST business hours - $30/hr - 40/hr Originally posted on Himalayas