Maintenance Specialist

We are seeking an organized, proactive, and detail-oriented Maintenance Specialist to join our growing remote team. In this role, you will serve as the primary liaison between tenants, property owners, and third-party vendors. You will manage incoming maintenance requests from start to finish, ensuring repairs are diagnosed accurately, scheduled promptly, and completed to high quality standards—all while operating in a fully digital environment. Key Responsibilities Request Management & Triage - Receive, evaluate, and prioritize maintenance requests submitted through our online portal or communications channels. - Troubleshoot basic maintenance issues remotely with tenants to resolve minor problems quickly or accurately identify vendor requirements. - Assign tasks to qualified third-party contractors, technicians, and local service providers based on urgency, trade specialty, and scope. Vendor & Operations Coordination - Source, vet, and maintain active relationships with reliable local vendors and contractors (plumbers, electricians, HVAC technicians, general handymen, etc.). - Request, compare, and negotiate quotes for repairs and larger property improvement projects. - Dispatch technicians and track work order progress from initial intake through final completion and invoice verification. Communication & Customer Service - Maintain clear, timely, and empathetic communication with tenants regarding the status of their repair requests. - Keep property owners informed about property conditions, repair progress, and maintenance expenses requiring approval. - Follow up with tenants after repair completion to ensure satisfaction and quality control. Documentation & Administrative Support - Maintain precise documentation, photos, vendor invoices, and maintenance logs within our digital software system. - Review vendor invoices for accuracy and approve them for payment in accordance with budget guidelines. - Identify recurring property issues and recommend proactive preventative maintenance measures. Qualifications & Skills - Strong Technical Aptitude: Understanding of residential systems (HVAC, plumbing, electrical, appliances, carpentry) to effectively diagnose issues and communicate with vendors. - Customer Service Excellence: Strong interpersonal skills with a commitment to providing helpful, professional communication to tenants and owners. - Problem-Solving Skills: Ability to analyze situations remotely, think critically under pressure, and find quick, cost-effective solutions. - Organizational & Multitasking Skills: Capability to handle multiple ongoing work orders, prioritize urgent issues, and maintain attention to detail. - Remote Work Readiness: Comfortable working independently, managing time effectively, and utilizing digital communication tools (Slack, email, phone software, and task management platforms). - Software Proficiency: Familiarity with digital management tools, spreadsheets, and cloud-based platforms. WARNINGS: - No temporary workers. - Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST. - No working for another company at the same time. - No hiring subs to do what we hired you to do. - We terminate immediately due to these violations. Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management. Core Values we expect team members to remember: - Trust. - Go Getter. - Transparency Salary: $4 – $7 / Por hora Originally posted on Himalayas