Implementation Manager I

Implementation Manager I Location: Remote JOB SUMMARY The Implementation Manager I is responsible for managing the end-to-end onboarding and implementation process for Grace Hill’s suite of products. This includes gathering requirements, configuring the platform, training end users, enabling client testing, and ensuring a smooth launch and transition to the Customer Success team. The Implementation Manager serves as the primary client contact during onboarding, guiding them toward successful adoption and long-term satisfaction. KEY RESPONSIBILITIES ● Partner with clients to gather requirements, define success criteria, and create a tailored implementation plan. ● Lead product setup, configuration, and customization to align with client goals and contracted packages. ● Conduct client onboarding and training sessions focused on best practices and adoption. ● Facilitate smooth handoff to Customer Success post-implementation. ● Develop and manage detailed project timelines, ensuring milestones are met. ● Monitor progress, identify risks, and implement mitigation strategies. ● Maintain accurate project documentation for internal and client reference. ● Track and report key implementation metrics to leadership. ● Work with internal teams—such as Product, Sales, and Customer Success—to ensure seamless delivery. ● Escalate technical issues, integration challenges, or process blockers for timely resolution. ● Contribute to process improvements that enhance scalability and efficiency. ● Serve as a trusted advisor, guiding clients on optimal platform use to achieve business outcomes. ● Provide product demonstrations and admin training to drive adoption. ● Respond promptly to client questions and concerns during onboarding. ● Troubleshoot platform issues and coordinate solutions with internal teams. REQUIREMENTS ● Bachelor’s degree in business, technology, or related field; or equivalent work experience. ● 2–5 years of experience in SaaS implementation, project management, or client onboarding. ● Strong understanding of project management methodologies and tools. ● Excellent communication skills, with the ability to explain technical concepts to non-technical audiences. ● Proven track record of meeting deadlines in a fast-paced environment. ● Proficiency with CRM and project management software (e.g., Salesforce, Asana, Smartsheet) and G Suite. ● Strong problem-solving skills and attention to detail. ● Ability to build rapport and maintain strong client relationships. ● Comfortable with occasional travel. About Grace Hill Grace Hill provides industry-leading SaaS solutions to improve property performance, reduce operating risk, and grow top talent in real estate. Our products span policy, training, assessment, survey, and data-driven insights serving over 1,700 companies and 500,000 professionals nationwide. Originally posted on Himalayas