RCM Scheduling Coordinator - Behavioral Health: Remote

GeBBS Healthcare Solutions is a leading provider of Revenue Cycle Management (RCM) and Risk Adjustment services, helping healthcare organizations optimize operations, improve financial performance, maintain compliance, and enhance the patient experience. Recognized as a KLAS® Top Performer, GeBBS combines innovative technology, industry expertise, and a commitment to excellence to deliver measurable results for clients across the healthcare industry. We are dedicated to being a trusted healthcare partner by upholding the highest standards of quality, information security, and compliance. At GeBBS, we foster a collaborative and growth-oriented culture where employees are empowered to develop their skills, advance their careers, and make a meaningful impact in transforming healthcare. Responsibilities Patient Scheduling - Manage ongoing patient appointment scheduling following completion of the initial intake and assessment process. - Coordinate patient appointments based on provider availability, service requirements, location, and applicable scheduling guidelines. - Confirm appointment details with patients, including date, time, provider, location, and telehealth instructions when applicable. - Ensure required patient information and documentation are complete prior to scheduled services. - Maintain accurate and current provider calendars and appointment information within applicable scheduling and healthcare systems. - Coordinate scheduling needs with clinical, intake, authorization, and other operational teams. Rescheduling and Patient Coordination - Respond promptly to patient and provider rescheduling requests and secure appropriate replacement appointments. - Manage provider changes, scheduling conflicts, location changes, and transitions between in-person and telehealth services. - Document appointment changes and patient communications accurately and in a timely manner. - Escalate scheduling issues that may affect patient access, reimbursement, or continuity of services to the appropriate team. No-Show and Cancellation Management - Conduct timely follow-up on missed appointments and cancellations with the goal of rescheduling patients and maintaining continuity of services. - Document no-show and cancellation activity within applicable healthcare systems. - Identify recurring no-show or cancellation patterns and escalate them according to established workflows. - Use cancellations and open appointments to backfill available provider capacity whenever possible. Waitlist and Provider Utilization - Maintain and actively manage patient waitlists across providers and service lines. - Identify available appointment capacity and match eligible patients to open appointments. - Support provider utilization by minimizing unfilled appointment slots. - Monitor scheduling activity for capacity constraints, access issues, and recurring scheduling barriers. - Coordinate with operational leadership when scheduling trends indicate provider capacity or workflow issues. Authorization and Revenue Cycle Coordination - Confirm that required prior authorizations are in place before scheduling services subject to payer approval. - Coordinate with authorization teams when patients are approaching authorized visit or service limits. - Flag expired, pending, or incomplete authorizations before additional services are scheduled. - Identify scheduling issues that could create reimbursement risk and escalate them to appropriate RCM teams. - Support billing readiness by ensuring scheduling and authorization information is complete and accurate before services are rendered. - Work collaboratively with intake, authorization, billing, and other revenue cycle teams to resolve patient access and payer-related issues. Appointment Reminders and Telehealth Support - Manage appointment reminder workflows using applicable phone, text, email, or electronic scheduling tools. - Support patients with basic telehealth scheduling and access needs. - Provide appointment links, instructions, and basic connection support when applicable. - Escalate technical issues outside the scope of scheduling support to the appropriate internal team. Documentation and Compliance - Maintain complete and accurate documentation of scheduling activity, appointment changes, cancellations, no-shows, patient communications, and authorization coordination. - Ensure scheduling information within EHR, practice management, and other applicable healthcare systems remains current and accurate. - Maintain patient confidentiality and comply with HIPAA and applicable healthcare privacy requirements. - Support accurate documentation required for billing, payer audits, operational reporting, and revenue cycle performance monitoring. Performance and Reporting - Track scheduling performance indicators such as appointment fill rates, cancellations, no-show rates, rescheduling activity, and provider utilization. - Identify scheduling trends that may affect patient access, provider capacity, or revenue cycle performance. - Participate in workflow improvement initiatives designed to improve scheduling efficiency, patient access, utilization, and billing readiness. Qualifications - Minimum of one year of experience in healthcare scheduling, patient access, medical administration, or another front-end Revenue Cycle Management function. - Prior scheduling, patient access, or RCM experience supporting behavioral health services is required. - Experience managing patient and provider schedules in a healthcare environment. - Understanding of healthcare insurance and prior authorization requirements as they relate to scheduling. - Experience using EHR, practice management, scheduling, or other healthcare systems. - MediCal experience preferred. - Ability to manage a high volume of appointments, schedule changes, and patient communications accurately. - Strong organizational skills and attention to detail. - Strong verbal and written communication skills. - Ability to work effectively with patients, providers, clinical teams, and revenue cycle teams. - Working knowledge of HIPAA and healthcare confidentiality requirements. - Associate degree or higher in healthcare administration, business, psychology, social work, or a related field preferred. Requirements - Experience working in a multi-provider or multi-location healthcare environment. - Experience managing healthcare waitlists, appointment reminders, and provider utilization. - Experience coordinating scheduling with prior authorization requirements. - Experience supporting telehealth scheduling workflows. - Bilingual English/Spanish communication skills preferred. - Candidate will need to be able to support a work schedule in the Pacific time zone. - US based candidates eligible for employment without sponsorship. Originally posted on Himalayas