Salesforce Developer (PW2)

Job Summary: We are looking for a skilled Salesforce Developer to join a high-impact project for the Care organization, focused on onboarding to a new Salesforce Service Cloud instance. The role involves working with advanced Salesforce technologies including Enhanced Chat, Einstein for Service, and Data Cloud. You’ll be part of a collaborative team helping to transform the agent experience through automation and AI-driven insights. Key Responsibilities: - Configure and customize Salesforce Service Cloud for case management via email, chat, and web forms, - Implement and support Enhanced Chat (formerly Live Agent / Messaging In-App and Web) functionality, - Develop and deploy features using Apex (Triggers, Classes, Batch Jobs, Services, Utilities). - Build and maintain Lightning Web Components (LWC) and Flows to support business processes. - Collaborate on the integration of Data Cloud with external Data Warehouses to surface customer data, - Support the build and integration of Einstein for Service features including suggested responses and agent co-pilot functionality, - Work closely with stakeholders to ensure user-friendly experiences and optimized workflows. - Ensure platform scalability, performance, and compliance with best practices in Salesforce development. Required Qualifications: - Minimum of 3+ years hands-on Salesforce development experience. - Strong expertise in Salesforce Service Cloud implementation. - Proficient in Apex, including Triggers, Classes (Controllers, Services, Batch, Utilities). - Experience in developing Lightning Web Components (LWC). - Hands-on experience with Flows for process automation. - Working knowledge of Enhanced Chat is a strong plus. - Experience with Data Cloud and integrations with external data sources is an advantage. - Familiarity with Einstein for Service and/or Agent Force is a bonus. - Optional but nice-to-have: experience with Aura Components and Experience Cloud. Key Competencies: - Strong problem-solving and debugging skills. - Ability to work effectively in a remote and cross-cultural team. - Strong verbal and written communication skills. - Self-starter with the ability to manage multiple priorities in a fast-paced environment. Why Join Us? - Work on an innovative project leveraging the latest in Salesforce technologies. - Collaborate with global teams and build impactful solutions for customer service. - Competitive compensation and fully remote setup. Originally posted on Himalayas