Customer Service Agent (Project-Based | Part-Time | Blended)

📍 Remote – Open to candidates in the Philippines ⏱️ Part-Time | Project-Based 💼 Opportunities vary depending on client needs 💻 Use Your Own Device 📅 About the Role We’re looking for customer-focused and empathetic individuals to join our Flower Account as Project-Based Customer Service Agents. In this role, you’ll assist customers via calls, live chat, and email with orders, deliveries, product inquiries, and other concerns, providing a personalized and positive customer experience. This is an ideal opportunity for adaptable individuals who learn quickly, communicate effectively, and are committed to a project-based customer service role. 💬 What You’ll Do - Handle customer inquiries through phone, live chat, and email professionally and efficiently. - Assist customers with flower orders, delivery updates, cancellations, modifications, and general product inquiries. - Resolve customer concerns with empathy while maintaining a positive customer experience. - Personalize responses to each customer's situation rather than relying solely on scripted replies. - Accurately document customer interactions and follow account procedures. - Meet quality, productivity, and customer satisfaction expectations. - Adapt quickly to seasonal changes in workload and business needs. 🎯 What You Bring - Available to work 20–40 hours per week with a flexible schedule, including weekends and holidays if needed. - Must not be currently employed or studying, ensuring full availability for the project-based campaign. - Excellent verbal and written English communication skills. - Comfortable handling voice, chat, and email support. - Quick learner with the ability to absorb new processes and product knowledge rapidly. - Strong empathy and active listening skills. - Able to personalize customer interactions naturally and build rapport. - Customer service or BPO experience is an advantage, but not required. - Customer-first mindset - Strong problem-solving skills - Adaptability in a fast-paced seasonal environment - Attention to detail - Positive attitude and reliability - Ability to remain calm under pressure during peak seasons 🚀 Interested? Apply now to be part of our candidate pool! We look forward to connecting with you. Originally posted on Himalayas