Jira Admin

- Support and maintain both self-hosted and Atlassian Cloud (SaaS) environments as needed, with migration readiness and hybrid expertise. - Manage user permissions, projects, workflows, schemes, plugins, and integrations. - Administer Confluence spaces, templates, and macros; manage permissions and integrations with Jira and external systems. - Ensure system reliability, uptime, performance, and backups. - Support the transition to or coexistence with Atlassian Cloud, including user provisioning, SSO integration (Okta, Azure AD), and cloud-based app support. Process Automation & Tooling: - Support team initiatives by automating common processes and reporting. - Implement best practices for issue tracking, agile boards, SLAs, and project templates. - Integrate Jira/Confluence with other tools like Azure DevOps. - Administer and customize apps like ScriptRunner, Automation for Jira, Insight/Assets, etc. - Build lightweight automations and integrations using REST API, Groovy, and automation rules. User & Service Support: - Respond to service desk tickets related to Jira/Confluence and other supported tools. - Provide user training, documentation, and technical support to internal teams. Team Collaboration: - Work closely with stakeholders from Engineering, Security, and Operations. - Contribute to internal projects such as access automation, or policy implementations. - Assist with other tools and platforms under the Enterprise Operations scope. Requirements - 7+ years of experience as a Jira/Confluence Administrator, preferably in a self-hosted environment. - Proficiency with Jira project/workflow configurations, custom fields, dashboards, permission schemes. - Experience with Linux system administration, scripting (Bash, Python), and application monitoring. - Familiarity with ITSM or agile workflows. - Comfortable supporting users and resolving technical tickets. - Strong communication, documentation, and collaboration skills, with a proven record of cross-functional teamwork. - Proven ability to deliver high-quality, maintainable solutions in a fast-paced environment. - Demonstrated commitment to ownership, continuous improvement, and being a reliable, respectful team member. Preferred qualifications: - Atlassian Certifications (ACP-100, ACP-120, ACP-200) - Experience supporting both Atlassian Server/Data Center and Cloud - Familiarity with Agile/DevOps toolchains (e.g., Azure DevOps, GitLab, CI/CD systems) - Familiarity with SSO/IDP integration (e.g., Okta, Azure AD) - Experience with ScriptRunner, REST API, or automation tools Originally posted on Himalayas