Retail Operations Coordinator - West

Twenty years ago, Les Composantes began with a selection of vintage pieces, born from a desire for creative independence and an eye for detail. That instinct and an appreciation for design that endures have shaped everything that followed. From there, Sézane was born in Paris in 2013. Since then, la famille has continued to grow, with Octobre Éditions for men, Les Composantes reimagined as a home and lifestyle destination, and Petit Sézane for children. Our story has unfolded like life itself: through instinct, spontaneity, and learning. We developed a singular approach to detail, service, and connection. A way of imagining a Parisian wardrobe for real life, first online and later through our Appartements. From day one, we have been guided by a commitment to making beautiful design accessible, without ever compromising on quality. To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be. Care to imagine what comes next with us? We can’t wait to hear from you! We are seeking the talents of a Retail Operations Coordinator - West to join our Retail Ops Team. This role is based in our West Hollywood office and requires regular domestic travel. The Retail Operations Coordinator helps drive smooth day-to-day store operations and contributes to a cohesive, on-brand experience for Sézane customers and internal teams. This role prioritizes inventory accuracy, efficient operational execution, facilities coordination, and alignment of processes across Sézane’s West Coast retail fleet, working closely with Store Directors and cross-functional teams. Reporting to the Retail Operations Manager US, the ideal candidate brings a blend of precision, analytical thinking, and adaptability, and is comfortable rolling up their sleeves on tasks ranging from stockroom management and reporting to maintenance coordination, process implementation, and store technology. About the Role Facilities & Maintenance - Serve alongside the Retail Operations Manager as a key point of contact for West Coast store maintenance requests, ensuring timely resolution and reliable communication with store teams. - Coordinate with external vendors, including obtaining and reviewing quotes, supporting vendor negotiations, scheduling work, and tracking projects through completion in partnership with the Retail Operations Manager. - Support the day-to-day management of maintenance framework contracts and vendor relationships, monitoring costs, service levels, and adherence to agreed scopes and pricing. - Assist in ensuring West Coast stores meet OSHA, ADA, fire, and applicable local safety and regulatory requirements. - Coordinate and schedule preventive maintenance for West Coast stores, including HVAC, plumbing, electrical, fire safety, and other building systems, as well as maintenance needs associated with new store openings and renovations. - Respond to urgent repair needs and support store teams with troubleshooting guidance, escalating as appropriate to the Retail Operations Manager. - Monitor maintenance spend and quotes to help identify cost-saving opportunities while maintaining appropriate service and brand standards. - Ensure facilities maintain a clean, safe, functional, and brand-appropriate customer and employee environment. Back Office & Inventory Operations - Support daily, weekly, and monthly inventory operations across West Coast retail locations, including cycle counts and annual store inventories. - Partner with HQ Logistics and store teams to ensure timely and accurate inventory movements, including inbound shipments, transfers, and outbound shipments/RTVs. - Develop strong working knowledge of Sézane's retail, inventory, and planning tools and systems, serving as an operational resource for store teams and supporting troubleshooting and process adoption. - Assist with inventory-related training materials, SOPs, and store communications. - Support inventory processes during new store openings, store closures, system implementations, and special projects. - Support the coordination and animation of the US stockist community, sharing best practices, operational updates, and tools to promote consistent stockroom standards across the network. Front of House Operations - Ensure customer-facing operational processes are consistent, efficient, and aligned with brand standards, including assisting with the creation and implementation of scalable SOPs and operational projects. - Monitor key Customer Experience and operational KPIs, including guest rate, opt-in rate, mobile checkout rate, web orders, and other relevant metrics, helping identify trends and coordinate action plans with store teams and the Retail Operations Manager. - Act as a point of contact for POS-related issues, escalations, and troubleshooting. - Assist with onboarding and training store teams on POS enhancements, new tools, and operational workflows. - Monitor store technology and devices, including iPads, scanners, printers, routers, and charging stations, and coordinate the replacement of outdated or damaged equipment. - Monitor developments in retail technology and operational tools, benchmarking potential solutions and proposing opportunities to improve or digitize store operations. - Participate in cross-functional Task Forces and special projects with Retail, IT, Logistics, Planning, Finance, and other internal stakeholders to support operational improvements and new initiatives. Store Visits & Reporting - Conduct structured 360° store visits across the West Coast fleet, assessing facilities, inventory, back-of-house operations, customer experience, technology, and overall operational standards, with clear reporting on observations, opportunities, and action items. - Maintain a regular store visit cadence, with an expected minimum of once per month for LA locations and every two months for other West Coast locations, subject to business needs and priorities. - Track follow-up actions and recurring trends from store visits, partnering with Store Directors, the Retail Operations Manager, and cross-functional teams to ensure visibility, accountability, and continuous operational improvement. Requirements - 3–4 years of experience in corporate retail operations or senior store management, with a strong understanding of retail operational workflows, including inventory management, front-of-house execution, facilities, and store support processes. - Strong proficiency with retail operational tools and systems, including POS, inventory management, planning/reporting platforms, and store technology; ability to quickly learn and become proficient in new systems. - Excellent written and verbal communication skills, with the ability to translate technical or operational information into clear, actionable guidance for store teams. - Proven ability to work cross-functionally with Store Teams, IT, Logistics, Planning, Finance, and external vendors within an international organization. - Strong reporting and data analysis skills, with experience building, maintaining, and interpreting operational, inventory, and customer experience reports to inform decision-making and action plans. - Strong organizational and project management skills, with the ability to coordinate multiple vendors, store requests, projects, and priorities simultaneously. - Adaptable and flexible, with the ability to support new store openings, system rollouts, Task Forces, and evolving operational needs. - Proficient in Google Workspace, with an emphasis on Google Sheets and Google Slides. - Ability to travel regularly to West Coast retail locations to support store operations, conduct store visits, support new store openings, and execute special projects and other business needs. - Availability during occasional off-hours and weekends to support urgent maintenance or operational emergencies when the Retail Operations Manager is unavailable. This is a hybrid position based in our Los Angeles office, with three days per week in-office and two days working remotely. Benefits Salary range: $72,500 - $75,000 depending on skills and experience. Sézane recruits and values all talents, whatever your gender, age, nationality, culture, religious beliefs or sexual orientation. If this role and Sézane speaks to you, apply now!