Customer Service Representative

Customer Service Virtual Assistant - Work Type: Full-time. - Schedule: Standard U.S. business hours. - Location: 100% Remote. Role Overview We are seeking a reliable and detail-oriented Customer Service Virtual Assistant to support a growing team in the moving and logistics industry. In this role, you will be responsible for handling customer inquiries, assisting with scheduling and follow-ups, resolving concerns, and ensuring an excellent client experience from start to finish. The ideal candidate is a proactive problem-solver who can stay calm under pressure and effectively manage customer relationships to help the business thrive. Key Responsibilities - Customer Communication: Respond to customer inquiries via phone, email, and chat promptly and professionally. - Sales & Booking Support: Provide accurate quotes, answer service-related questions, and assist customers with booking their moves. - Scheduling & Coordination: Coordinate schedule changes and update internal systems to ensure accuracy for the dispatch team. - Client Follow-Up: Conduct post-move follow-ups to gather feedback, ensure satisfaction, and address any immediate concerns. - Issue Resolution: Handle customer complaints calmly and empathetically, escalating complex issues to management when necessary. - Administrative Support: Maintain accurate and up-to-date customer records and assist with general administrative tasks, including CRM updates and reporting. Requirements & Qualifications - Experience: 3+ years of experience in a customer service or administrative support role. - Communication Skills: Excellent written and verbal communication skills with a proactive, professional style. - Technical Proficiency: Familiarity with CRM tools and general business software. - Core Competencies: Strong organizational skills, keen attention to detail, and a problem-solving mindset. Must possess the ability to stay calm, empathetic, and effective under pressure. - Remote Infrastructure: Must have a dedicated, noise-free home office setup equipped with a reliable, high-speed internet connection and a backup power source. Preferred Qualifications (Bonus): - Direct experience working with U.S.-based customers. - Prior experience in the moving, logistics, or home services industry. - Familiarity with scheduling or dispatching systems (experience with SmartMoving is a strong plus). Benefits of Working for Hyre - Performance-based raises. - Minimum 5 days off annually (paid or unpaid based on client terms). - Annual cost-of-living adjustments at your one-year anniversary. - Opportunities for continuous career growth. Originally posted on Himalayas