Client Care Manager- Licensed Customs Broker

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Care Manager – Licensed Customs Broker based in the United States. The Client Care Manager will lead a team of customs professionals responsible for delivering accurate, compliant, and exceptional service to clients. This leadership role combines people development, client relationship management, and operational oversight within a fast-paced U.S. customs brokerage environment. You will coach and empower team members, manage workloads, and ensure consistent service delivery while maintaining strong regulatory and quality standards. As a key point of contact for client escalations, you will build lasting partnerships and coordinate solutions to complex customs challenges. You will also collaborate across departments to improve processes, strengthen technical capabilities, and support successful client onboarding. By combining customs expertise with hands-on leadership, you will help raise operational standards and create an environment where teams and clients can thrive.