Customer Operations Associate - Rwanda

Roles and responsibilities Contact Center - Explain technical product features and answer potential and existing customer questions about Turaco products. - Understand and strive to meet or exceed Customer Operations metrics while providing excellent, consistent customer service. - Product Knowledge: Learn and understand all products and partnerships undertaken by Turaco. - Register new customers into our database and other data entry requests as needed. - Address customer inquiries regarding products and claims submission, amongst others on time. - Respond efficiently and accurately to callers, explaining possible solutions and ensuring that customers feel valued. Telesales - Engage at least 100 customers daily on the phone to upsell or cross-sell turaco products while offering excellent customer service. - Follow up and close on initial sales contacts. - Adjust the sales script provided to better meet the needs and interests of specific individuals within the potential customer list provided. - Achieve agreed-upon sales targets within the stipulated schedule. Claims Administration ● Initiate, investigate, and process claims reported by Customers. ● Effectively communicate with customers, medical service providers, and co-workers to obtain all information needed to complete claims investigations. ● Obtain and review claim information, company policies, and insurance policy details to decide on the approval and/or settlement. ● Settle insurance claims by evaluating the facts of a customer's situation surrounding the claim, the documentation provided, and determining whether the loss is covered ● Detect fraud and deploy mitigation techniques while safeguarding customer dignity. Originally posted on Himalayas