Cartus Consultant II International Relocation - US Based Remote

International Assignment Consultant II - remote MAJOR DUTIES AND RESPONSIBLITIES: - Maintain an assigned caseload while providing single point of coordination for all phases of international relocation activities on behalf of the Client as outlined in contractual agreement; - Demonstrate knowledge of Cartus products and services in all interactions; Deliver Cartus products and services to assigned customers according to Cartus and Client standards, programs and policies - Manage CAD report to ensure Service Status Maintenance compliance and move milestones - Maintain and enhance relationships with internal Cartus departments and external suppliers. - Manage and maintain data within Cartus systems to adhere to Cartus and Client audit requirements; - Identify areas of improvement; relating to services, processes and policies; - Recognize, identify and promote opportunities to generate increased revenue - Participate in special projects as needed EDUCATION AND EXPERIENCE - Bachelor's degree or equivalent work experience required. - Previous experience with international relocation required - Experience living or working abroad preferred - 2-3 years customer service experience required - Demonstrates ability to be proactive and excel in a fast paced environment - Proficient computer skills and in-depth knowledge of relevant software and systems (Microsoft Outlook, Excel, etc.) - Exemplary written and verbal communication skills KEY COMPETENCIES: - Customer advocacy and superior customer service skills - Clear and concise written and verbal communication skills - Strategic thinker - strong judgment and decision making skills - Interpersonal / Influencing skills - Detail oriented; ability to multitask - Strong relationship management skills; - Organizational and planning skills; - Proficient in being proactive; - Excellent problem analysis and problem solving ability - Ability to understand and adapt to customer, client and business needs; - Interest in growth opportunities; - Independent thinker, who also works well in a team - Cultural awareness - Innovative and resourceful - Ability to be flexible - Manage stress and pressure Originally posted on Himalayas