Customer Service Advisor (French)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French-speaking Customer Service Advisor to join their teams in Porto. Position: Customer Service Advisor Location: Portugal Work model: remote Employment type: limted contract (6 months), with possibility of extension DUTIES AND RESPONSIBILITIES: - Customer support to French-speaking customers by phone, email, chat and social media channels - Support our merchants for all questions and inquiries about our product and service - Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants - Closely work with other departments together, for example Sales and Marketing. REQUIREMENTS: - Native/fluent in French both verbal and written. Fluent in English (minimum B2 level) - Ability to listen actively, identify, apply, and explain your product and/or service expertise with clarity, and solve issues in the first contact with customers - Ability to take stressful situations well - Previous Contact Centre or Customer Service experience (preferable) - Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you) - Good and customer-friendly service is the highest priority for you - Curious and persistent in solving issues - Organized and can keep a cool head even in stressful situations - Working schedule: Monday to Friday, between 08 AM and 07 PMwith the possibility to extend late shift until 09 PM, as per client agreement. OFFER: - A dynamic and creative team with a positive and friendly atmosphere - Food vouchers - Guidance and tools to reach your full potential - And many more! Originally posted on Himalayas