People Operations Manager

Position Type: Full-Time | Remote Working Hours: U.S. Central Time (CT) About the Role We’re looking for an experienced and hands-on People Operations Manager to oversee the full employee lifecycle across multiple hotel locations. You’ll lead recruitment, onboarding, payroll, compliance, performance management, and employee engagement while building scalable HR processes that support a growing hospitality business. This role requires someone who can balance strategic people management with day-to-day HR operations. You’ll work closely with executive leadership and hotel managers to build a high-performing team, strengthen workplace culture, and ensure consistent people operations across all locations. Key Responsibilities Talent Acquisition & Recruitment - Build and maintain multi-channel recruitment pipelines for hourly hospitality staff and leadership positions. - Develop and communicate a compelling Employer Value Proposition to attract qualified candidates. - Coordinate practical skills assessments to evaluate candidates and reduce hiring mistakes. - Manage recruitment activities across multiple hotel locations and workforce levels. Onboarding & Knowledge Management - Design and manage centralized digital pre-boarding and onboarding workflows. - Build and maintain SOP libraries and standardized onboarding documentation. - Ensure new hires have the information, tools, and resources needed before their first day. - Maintain consistent onboarding standards and brand expectations across all hotel locations. Performance Management & Employee Development - Manage the company's structured performance and accountability framework. - Establish clear performance expectations and career development pathways. - Coach hotel managers on providing feedback, documenting performance concerns, and managing corrective conversations. - Guide managers through compliant employee separation processes. Payroll & HR Compliance - Own end-to-end payroll processing across multiple locations. - Review timecards, overtime, and labor costs to identify discrepancies and improve efficiency. - Ensure payroll records are accurate and processed on schedule. - Manage employee benefits and support compliance with applicable employment regulations across jurisdictions. - Maintain accurate HR documentation and records. Employee Engagement & Retention - Build a positive, accountable, and service-focused workplace culture. - Develop employee recognition and engagement initiatives. - Support career development and internal growth opportunities. - Identify retention challenges and implement strategies to reduce employee turnover. Executive Partnership & Workforce Planning - Partner with executive leadership on people strategy and workforce planning. - Provide updates and insights on recruitment, retention, labor costs, and employee performance. - Support cross-functional initiatives that help scale hotel operations. - Identify opportunities to improve HR processes and overall team performance. Required Experience & Skills - 3+ years of hands-on experience in People Operations, HR Generalist, or Talent Acquisition roles. - Experience supporting multi-site operations in hospitality, retail, customer service, or similarly fast-paced environments. - Strong understanding of hospitality staffing requirements, frontline operations, and employment compliance. - Demonstrated experience managing end-to-end payroll. - Familiarity with HRIS and payroll platforms such as Paylocity. - Experience using Notion and Google Workspace, with the ability to quickly learn new tools. - Strong written and verbal communication skills in both English and Spanish. - Ability to communicate effectively with executive leadership and frontline employees. - Strong knowledge of performance management, employee relations, onboarding, and HR documentation. - Ability to work consistently during U.S. Central Time operational hours. - Reliable remote setup, including: - A quiet, private, dedicated workspace. - High-speed internet of at least 50 Mbps upload and download. - A documented backup plan for power and internet connectivity. Typical Day - Review payroll alerts, timecard discrepancies, and compliance issues requiring attention. - Monitor recruitment pipelines and coordinate candidate assessments. - Prepare offer letters and support hiring decisions. - Meet with hotel managers to discuss employee performance and workforce needs. - Coach managers on feedback, corrective conversations, and documentation. - Update onboarding checklists, SOPs, and internal HR resources in Notion. - Coordinate with executive leadership on workforce priorities and people strategy. - Address urgent employee matters while maintaining progress on long-term HR initiatives. Interview Process - AI Screening - Client Interview - Offer Stage