Customer Retention Specialist

Role overview Remote Recruitment is hiring a Customer Retention Specialist to work remotely from South Africa for a UK-based employer. You will be the person customers speak to when they are thinking about leaving — listening properly, understanding what went wrong, and finding a solution that works for both sides. This is a role for someone who enjoys conversation, stays calm under pressure, and takes satisfaction in turning a frustrated customer into a loyal one. Key responsibilities - Speak with customers who have requested to cancel and understand the reason behind it - Offer suitable alternatives, plan changes, or resolutions to keep the account open - Follow up on at-risk accounts flagged by the wider team - Record outcomes and cancellation reasons accurately in the CRM - Share recurring themes and feedback with the account and product teams - Meet monthly retention and call quality targets What you will need - Two or more years in customer service, retention, or account management - Clear, neutral spoken and written English - Familiarity with CRM systems such as HubSpot, Zoho, or Salesforce - Comfortable handling objections without becoming pushy - A quiet home workspace, a reliable computer, and stable fibre or LTE internet What is on offer - R16,000 to R22,000 per month, depending on experience - 100% remote — work from anywhere in South Africa - UK working hours with your evenings free - Paid UK public holidays and annual leave - Long-term placement with a stable UK employer Apply through Remote Recruitment with an up-to-date CV. We review every application and will come back to you either way.