Customer Care Specialist (German) - Relocation in Croatia

Grow-Talent.com is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Croatia. The successful candidates would support customers of financial services company. Position: Customer Care Specialist with German Location: Remote/work from home in Croatia Employment type: Full-time DUTIES AND RESPONSIBILITIES: - Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction - Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels - Navigate internal and external documentation and resources to provide world-class service - Identify and escalate priority or unresolved issues to appropriate internal teams - Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures - Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues - Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client - Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service - Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere. REQUIREMENTS: - System knowledge: Very good user knowledge of common PC applications - Communicative knowledge / social skills / soft skills: Very good knowledge of German (at least C1 level); - Good ability to express yourself verbally and in writing in German - Flexibility, friendliness, resilience, independence, reliability - Skilled conversation skills, linguistic fluency, understandable pronunciation in German - Good communication and teamwork skills - Expertise: Basic credit card-specific knowledge desirable OFFER: - Excellent remuneration package based on experience, skills and performance - Indefinite contract - Private health and life insurance - Fully remote work from Croatia - A dynamic and creative team with a positive and friendly atmosphere - Good work environment - the employer can show off great reviews from their employees - Guidance and tools to reach your full potential. Originally posted on Himalayas