Account Manager (Spanish)

ABOUT THE ROLE This is an account management role at a fast-growing AI communication startup serving small and medium-sized businesses. You will own and grow a portfolio of existing customers, acting as their primary point of contact from onboarding through renewal, and driving expansion revenue through upsells, add-ons, and renewals. Your work directly shapes how customers realize measurable value from an AI phone automation product. WHAT YOU'LL DO - Manage your customer portfolio and serve as the primary contact throughout the full customer lifecycle. - Run regular review, discovery, and upsell conversations to identify new use cases and demonstrate how AI can automate additional processes. - Analyze customer usage patterns and proactively recommend expansions that deliver measurable business impact. - Own expansion revenue within your accounts, including upgrades, add-ons, and renewals, working toward clear monthly and quarterly quotas. - Ensure smooth onboarding, strong product adoption, and long-term customer satisfaction. - Conduct structured account planning, maintain clean CRM records, and provide reliable revenue forecasts. - Collaborate closely with Customer Success, Product, and Marketing teams to ensure seamless handovers and healthy pipeline. - Bring structured market feedback into the organization to inform product and go-to-market decisions. WHAT WE'RE LOOKING FOR - At least 1 year of experience in B2B SaaS sales, account management, or customer success, ideally at a startup or scale-up. - Demonstrated track record closing expansion revenue: upsells, add-ons, and renewals within existing customer accounts. - Experience managing the full customer lifecycle, including onboarding, adoption, business reviews, and retention. - Strong CRM discipline with experience in pipeline management, forecasting, and account planning. - Ability to analyze customer usage data and translate it into concrete expansion opportunities. - Genuine enthusiasm for AI and a strong product and technology understanding; experience with conversational AI or voice automation is a plus. - Native-level Spanish fluency, confident running calls, discovery sessions, and product demos entirely in Spanish. - Structured working style, clear ownership mindset, and a genuine focus on customer outcomes. COMPENSATION & BENEFITS Salary range: 65,000 to 90,000 EUR annually. Visa sponsorship is not available for this role. LOCATION On-site in Barcelona, Spain or Vienna, Austria.