AI & Process Automation Executive / Analyst

About our Client: A subsidiary of a renowned real estate developer, this company is behind one of Colombo's premier mixed-use developments, including a state-of-the-art lifestyle mall. Spanning over 200,000 square feet, the mall offers an unparalleled range of shopping, entertainment, and dining experiences, setting a new standard for urban living. Join this prestigious organization to be part of its innovative journey. About the Role: The AI & Process Automation Executive/Analyst will lead and coordinate group-wide automation and digital transformation initiatives. The role focuses on identifying process improvement opportunities, implementing AI-driven solutions, optimizing workflows, and delivering actionable insights to enhance operational efficiency, tenant performance, and customer satisfaction. Key Responsibilities - Lead and coordinate asset-specific AI and process automation initiatives across the group. - Identify automation opportunities and map internal workflows to improve efficiency. - Collaborate closely with IT teams and vendors to design, implement, and maintain automation solutions. - Drive user adoption and measure efficiency gains, manpower optimization, and ROI. - Utilize AI tools for analytics automation, reporting, and enhanced tenant/customer insights. - Document processes, develop SOPs, and support continuous improvement initiatives. - Monitor system performance and recommend enhancements. - Analyze tenant categories, track performance, benchmark top/bottom performers, and support churn reduction strategies. - Support development of Tenant Satisfaction Index (TSI) and Customer Satisfaction Index (CSI) through surveys and digital tools. - Coordinate with stakeholders to translate business needs into AI-powered and automated solutions. Key Requirements - Minimum 3–5 years of experience in AI implementation, process automation, digital transformation, or business analytics roles. - Bachelors degree in information systems, Data Science, Computer Science, Engineering, Business Analytics, or related field. - Hands-on experience with workflow automation platforms (Power Automate, UiPath, Zapier, or similar). - Exposure to process mapping, workflow redesign, and manpower optimization. - Strong analytical and reporting skills with Excel and BI tools (Power BI or Tableau preferred). - Ability to translate business requirements into automated and AI-driven solutions. - Strong project coordination and stakeholder management skills. - Excellent communication and change management capabilities. - Self-motivated, structured thinker with strong problem-solving skills. If you are interested, please submit your CV to or apply below. Originally posted on Himalayas