Customer Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist based in Brazil. Join a global team dedicated to delivering exceptional support to enterprise customers through an innovative SaaS platform. As a Customer Support Specialist, you will serve as the primary point of contact for product, technical, and service-related inquiries, ensuring every issue is handled efficiently and professionally. You will manage support tickets, coordinate with Engineering, Product, and Customer Success teams, and maintain clear communication throughout the resolution process. Beyond resolving individual issues, you will identify recurring problems and contribute insights that improve support operations and the overall customer experience. Working across international time zones, you will build trusted relationships with stakeholders ranging from end users to senior leaders. This remote, full-time contractor opportunity is ideal for a customer-focused professional who thrives in a fast-paced, collaborative environment.