Customer Service Representative (German)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Customer Service Representative to join their team in Braga. Position: Customer Service Representative Location: remote, Portugal Work model: Remote Employment type: Fixed term (6 months) with possibility of extension / permanent contract DUTIES AND RESPONSIBILITIES: - Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems - Foster positive relationships by delivering prompt and courteous support - Support customer satisfaction and long-term engagement by ensuring effective resolution of issues - Maintain a professional and empathetic approach in all customer interactions - Work collaboratively with colleagues and leadership to achieve team objectives - Share insights on recurring challenges and suggest opportunities for process or service improvements. REQUIREMENTS: - Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level - Previous experience in customer service would be advantagous - Strong verbal and written communication skills across various platforms (phone, email, chat, social media) - Basic understanding of customer service principles and the ability to follow standard procedures - Ability to handle technical inquiries and troubleshoot common issues with guidance - Ability to quickly learn new softwares and technologies - Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment. - Organized, detail-oriented, and able to manage multiple tasks simultaneously - Willingness to learn and adapt in a fast-paced or evolving support environment. OFFER: - Working schedule: Monday to Sunday - 24/7 (Rotative Shifts) - Opportunity to work with a leading global travel & tourism brand - Competitive salary with performance-based incentives - Professional growth opportunities within the BPO industry - Collaborative and supportive work environment - Access to exclusive travel perks and discounts - And many more! Originally posted on Himalayas