Customer Support Associate

Company Overview: Empower is a fast-growing startup that is on a mission to transform the gig economy, so that hard-working drivers can earn a sustainable living. If you want to be an integral member of a team that is disrupting Uber and cares about making a difference for gig economy workers, then we’d like to hear from you. Role Overview: Empower is hiring Customer Support Associates. Customer Support Associates at Empower are responsible for addressing and solving driver and rider issues on the Empower platform in a timely manner that drives customer satisfaction. This is a remote, work-from-home position from anywhere in the United States. Detailed Responsibilities: - Maintain a comprehensive understanding of the Empower platform, including both the driver and rider mobile applications - Ensure timely correspondence with customers via phone and email - Identify customer needs and address their problems with a positive attitude - Escalate issues and trends that require broader attention - Prepare and present product/service recommendations that will decrease the volume of customer issues in the future Candidate Requirements: - 1 year of customer support experience - Detail-oriented, high-energy, driven problem-solver with an exceptional work ethic and a desire to be part of a team disrupting the status quo - Polished written and verbal communication skills - Strong organizational skills and the ability to multitask - Proficiency in CRM software and ticketing systems such as Zendesk - Team-first mentality and a professional attitude - Flexible schedule, requiring weekend shifts - You exhibit patience when handling tough situations - You take a startup (all-hands-on-deck), “I bust my butt because I love it” approach Preferred Experience: - Experience in a customer support role or call center environment - Experience at a startup or in a similarly intense environment - Familiarity with for-hire transportation industry and gig economy What Do We Offer? - Competitive compensation $20-$23/hr + equity + performance-based bonus - Competitive benefits package - Being part of a great team to better the lives of gig workers - Work from home Successful applicants will need to complete a background check. At this time, we are not accepting submissions from external recruiters. Originally posted on Himalayas