Business Unit Manager - 🇬🇧+🇩🇪

📍 Paris | Full-time | Fluent 🇫🇷 & 🇬🇧   At Bigblue, we're building the logistics backbone for the next generation of commerce. Modern brands sell everywhere: through their own online stores, marketplaces, retail, social commerce, and more. Across every channel, customers expect the same fast, reliable, and transparent experience after they buy. What used to be Amazon's exclusive advantage is now becoming the standard for every ambitious brand. We're helping them get there. Since 2018, we've built a tech-driven fulfilment platform used by 600+ brands, including Muji, Aigle, Scuffers, and Cabaïa. With 200+ Bigbluers across the UK, France, Spain, and Germany, our proprietary tech stack, and a network of 11 warehouses and over 100,000 sqm of fulfilment space across Europe, we ship millions of orders every month. And we're nowhere near done! Backed by €20M+ in funding, we're expanding across Europe and building the operating system that will power modern commerce operations at a global scale. At Bigblue, we hold ourselves to a very high bar: in the quality of our product, the rigour of our operations, and the care we bring to every merchant we work with. You'll be working alongside talented people on real, high-impact problems, in an environment where high standards come with genuine support, ownership, and room to grow. If you want your work to matter from day one, you're in the right place.     🎯 Mission The Business Unit manager owns the overall performance of a Business Unit (BU), including growth, retention, and customer satisfaction. They lead Account Management and Customer Success teams, define the BU strategy, and drive cross-functional initiatives to maximize business performance. 📌 Scope & responsibilities Ownership & performance Full ownership of one Business Unit Lead AM + CS teams and operational coordination within the BU Manage a minimum portfolio of €200k/month Own key KPIs: retention, churn, expansion, and operational performance Manage all escalation types including top-PoC / executive ones Strategy & roadmap Define and execute the BU roadmap to align merchants growth & satisfaction vs. operational capacities Identify and prioritize growth and performance improvement levers Build and implement structured action plans to improve overall BU performance Voice of Customer & influence Own Voice of Customer (VoC) processes Drive cross-functional initiatives impacting BU performance Lead cross-team rituals and alignment Establish effective feedback loops with Product and Operations Influence product roadmap based on customer needs Acquisition Actively support acquisition through referrals Identify growth opportunities within the existing portfolio Partner with Sales teams to activate customer advocacy and referral levers Strategic implementations Represent the Business Unit in high-stakes onboarding processes Contribute to complex or strategic implementations Ensure alignment between commercial commitments and operational delivery 👥 Team Management Lead, structure, and scale a multi-level team (AM + CS), ensuring clarity of roles, ownership, and priorities Set clear performance expectations and regularly monitor individual and team KPIs. Identify high-potential individuals and accelerate their growth through stretch assignments and exposure Actively coach and develop team members Drive accountability and performance management, addressing underperformance proactively Create a high-performance, feedback-driven culture within the BU Ensure knowledge sharing and continuous upskilling across the team (tools, industry, best practices)