Director of Client Services

Director of Client Services Location: Remote (South Africa) Employment Type: Full-Time Working Hours: US Hours (9am - 5pm EST) Overseeing the client services team and driving strategies to deliver exceptional client support and satisfaction. This leadership position requires a proactive and experienced professional who can manage team operations, foster client relationships, and collaborate across departments to ensure seamless, high-quality service delivery. Key Responsibilities: - Lead, manage, and mentor the client services team to achieve performance goals and ensure professional development. - Develop and implement client service protocols and best practices to enhance client experiences. - Serve as a senior point of contact for escalated client issues and complex inquiries, ensuring timely resolution. - Collaborate with sales, operations, and product teams to align client services strategies with company objectives. - Analyze client feedback and service metrics to identify areas for improvement and implement action plans. - Drive process improvements to increase efficiency and effectiveness within the client services department. - Report on team performance, client satisfaction, and service KPIs to senior management. Requirements Requirements: - 5+ years of experience in client services, account management, or related customer-facing leadership roles. - Proven leadership and team management skills with the ability to motivate and develop a high-performing team. - Strong problem-solving capabilities and a customer-centric mindset. - Excellent communication and interpersonal skills. - Experience with CRM and client management software. - Ability to work effectively in a fast-paced, remote environment across time zones. - Strong organizational skills with a focus on process optimization and quality assurance. Benefits - Comfortable working U.S. hours - Remote work from home Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly. Originally posted on Himalayas