Bilingual Customer Service & Technical Support Representative (Spanish/English)

This is a remote position. Bilingual Customer Service Representative (Spanish/English) Remote – New York or Florida (Preference given to candidates near Plainview, NY or Ocala, FL) $17–18/hour + Overtime | Fully Remote | 24/7/365 Operation Join an established remote customer service team in a fast-paced, collaborative call center environment. We're seekingFLUENT Spanish/EnglishCustomer Service Representativeswho are passionate about helping customers and delivering exceptional service. This fully remote opportunity offers the chance to be part of an employee-centric team that values teamwork, reliability, and a positive customer experience in a 24/7/365 operation. What You'll Do - Provide outstanding customer support via phone and chat in Spanish and English. - Greet customers, verify account information, listen carefully, and demonstrate empathy. - Assist customers with account questions, service inquiries, and basic troubleshooting. - Troubleshoot internet, Wi-Fi, and basic device issues. - Document customer interactions accurately using internal systems. - Escalate more complex issues to the appropriate team when needed. What You Bring - Fluent in Spanish and English (spoken and written). - At least one year of customer service experience (call center experience preferred). - Strong communication, multitasking, and problem-solving skills. - Comfortable navigating multiple computer applications while assisting customers. - Patient, professional, and calm when working with customers. - Must reside in New York or Florida. Remote Work Requirements Candidates must provide their own: - Updated Windows PC or Mac computer. - Hardwired internet connection with a minimum download speed of 300 Mbps. - Quiet, professional workspace free from distractions. Pay & Schedule - Pay: $17–18 per hour, depending on experience. - Overtime available. - Paid training. - Current schedule: Thursday through Monday, 3:00 PM – 12:00 AM ET, with Tuesday and Wednesday off.(Days off are subject to change based on business needs.) - This is a24/7/365 operation, including weekends and holidays. - Schedules are subject to change based on the client's business needs,so candidates must be flexible and available to work other shifts as needed. - Shift preferences and availability will be discussed during the interview process. - Two 15-minute breaks and one 30-minute meal break per shift (per company policy). Why Apply? - Join an employee-centric company that values teamwork, collaboration, and outstanding customer service. - Fully remote position with a supportive management team. - Opportunity to build valuable customer support skills in a growing organization. - Paid training, overtime opportunities, and a positive team environment. Originally posted on Himalayas