IT Specialist

Responsibilities: - Provide remote IT support for colleagues in our North American branch offices. - Respond quickly and effectively to support requests with the goal of first call resolution. - First point of contact for software, hardware, network and VPN related issues. - Image and deploy computers. - Maintain/update images per established procedures. - Manage and maintain company and clients' websites. - Manage computer hardware and peripherals including various printers and supplies. - Maintain accurate documentation of assets and software licensing information. - Create and manage user accounts in business applications. - Create and maintain end-user documentation for software and processes. Skills: - Proven ability to troubleshoot problems and look for solutions. - Fluently bilingual English/French, additional languages, an asset. - Excellent interpersonal, oral, and written communication skills. - Good organizational and time management skills. - Solid organizational skills and the ability to handle multiple projects simultaneously. - Ability to learn new technologies quickly. - Experience working remotely from home office. - 1-3 Years in the Information Technology Field - 2+ years supporting Microsoft Windows 7/10 desktop operating systems in a production environment. - Knowledge of PC imaging methodology. - Knowledge of Office 365 and Microsoft Office Suite Applications (Word, Excel, Outlook, Visio, PowerPoint). - Knowledge of antivirus software and virus/malware removal techniques. - Ability to quickly learn and troubleshoot new/unfamiliar software tools. - Basic knowledge of networking technologies and tools including: TCP/IP, DHCP, DNS, PING, VPN. LOCATION Work from your Home-Office Can work from anywhere from Canada or USA, as long as we have openings in your area. EDUCATION College, Finished Minimum 5 years Experience Training in IT and Business Administration, Marketing or Communications, is preferred. REMUNERATION: Based on experience SCHEDULE: Flexibles hours Part-Time (minimum 15hours per week) or Full-Time (40hours) Week-days, Evening & Week-end Shifts available START DATE: a.s.a.p. MalOPlus™ Group Inc., provides Business Development services in the fields of Accounting, Administration and Marketing. Our goal is to help small and medium-sized businesses explore outsourcing solutions to minimize their administrative and operating costs. We also offer to home-based self-employed professionals, a network that provides contractual work. MalOPlus™ Group Inc., is a collective of 3 companies operating under the MalOPlus™ Brand and a few other sister companies managing other Brands owned by MalOPlus™ Group Inc. This position is for one of these subdivisions. Originally posted on Himalayas