Member Experience Specialist - Tampa Bay Area

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Member Experience Specialist - Tampa Bay Area based in the United States. This role puts you at the center of the member experience, helping people navigate complex healthcare and benefits with confidence. You’ll serve as a trusted point of contact, providing thoughtful support across email and phone while resolving issues from start to finish. The position combines customer advocacy with problem-solving, requiring you to translate complex healthcare and financial concepts into clear guidance. You’ll work closely with Operations, Product, Engineering, and other teams to identify recurring problems and address their root causes. Beyond frontline support, you’ll help improve documentation, workflows, and scalable processes that make the overall experience better. The environment is fast-paced and collaborative, with significant ownership and opportunities to influence how a growing healthcare technology platform operates. This is an ideal opportunity for someone passionate about combining exceptional member service with health technology, operational improvement, and continuous innovation.