ServiceNow Developer Lead / Architect / LATAM

This is a remote position. Scope / Modules:ITSM (IT Service Management) and SPM (Strategic Portfolio Management) Work mode:Remote – EST/CST time zone (Canada / US) English level:Advanced conversational (B2+ / C1) Contract type:Staff Augmentation – long-term project End client:Technology / services company based in Canada Key responsibilities - Technically lead the ServiceNow development team. - Design the solution architecture for the ITSM and SPM modules. - Review and approve team developments, ensuring best practices and platform standards. - Act as the main technical point of contact with the client for architecture, roadmap and technology decisions. - Manage instance configuration, upgrades and platform lifecycle. - Provide expertise in platform governance: team structure, naming conventions, environments (Dev / Test / Prod). Preferred certifications (non-blocking) - Certified Implementation Specialist – ITSM (CIS-ITSM) – highly desirable. - Certified Implementation Specialist – SPM (CIS-SPM). - ServiceNow Certified Technical Architect (CTA) – differentiator. Additional technical skills - Advanced command of JavaScript, GlideScript, Scripted REST APIs. - Design of integration architectures with external platforms (LDAP, SSO/SAML, ITSM tools). - Experience with Performance Analytics and Dashboards in ServiceNow. - ITIL v4 (certification desirable). Selection process: - Resume review and certification verification. - Technical interview in English with the client team. - Technical assessment on the ServiceNow platform. - Final culture / fit interview with the client. Requirements - Certification: ServiceNow Certified System Administrator (CSA) - Valid and current. - Certification: ServiceNow Certified Application Developer (CAD) - Valid and current. - Minimum 4 years of experience on ServiceNow, with at least 1–2 years in technical leadership or architecture roles. - Documented experience in multi-module architecture design and definition of development standards. - Advanced conversational English (B2+ / C1). Originally posted on Himalayas