Product Trainer

A Product Trainer educates customers, employees or partners on effectively using products, ensuring seamless adoption and optimal utilization. Key responsibilities include: Qualifications: Qualifications: Must have at least 5 years overall industry (BPO) experience Must have at least 1 year experience as a product trainer for any telco programs (non-negotiable) Good to excellent English verbal and written communication skills Must be willing to handle complex tasks while managing the new hire classes Key Responsibilities 1. Training Development: Creating engaging training materials and programs. 2. Product Knowledge: Staying up-to-date on product features, updates and industry trends. 3. Training Delivery: Conducting in-person, virtual or online training sessions. 4. Support and Feedback: Providing ongoing support and gathering feedback for improvement. 5. Collaboration: Working with cross-functional teams (sales, marketing, customer success). Required Skills 1. Excellent communication and presentation skills 2. Product expertise 3. Adult learning principles knowledge 4. Technical skills (e-learning authoring tools, LMS) 5. Time management and organization Certifications 1. CPTM (Certified Professional in Training Management) 2. CTT+ (Certified Technical Trainer) 3. ATD (Association for Talent Development) certifications Originally posted on Himalayas