Customer Relations/Account Manager

All Together, Extraordinary adunaglobal.com Aduna is the Connector of networks, bringing together leading telecom operators and technology partners to simplify global access to Network APIs. Through a single, unified platform, we enable businesses and developers to build more secure, seamless and innovative digital services. As a Customer Relationa/Account Manager, you will drive the success of Parents and enterprise customers network APIs aligned with CAMARA specifications. You will act as a trusted advisor, helping customers onboard, adopt, and scale use cases powered by Network APIs such as identity verification, SimSwap, KYC-Match, device location, fraud prevention etc.. Your focus will be to ensure Customers/Suppliers realize business value through standardized APIs while maximizing interoperability across operators in each country   What You’ll Do Customer-Centric Program Leadership Act as the primary point of contact for the customer, combining program management discipline with a strong focus on customer experience, satisfaction, and long-term engagement. Stakeholder Management (Internal & External) Collaborate closely with customers, network providers, and internal stakeholders (product managers, engineering, sales, and supply teams) to align expectations, priorities, and delivery outcomes. Proactive Customer Communication & Reporting Maintain transparent, structured, and proactive communication with customers, including regular updates, executive reporting, and clear tracking of milestones, risks, and achievements. Customer Success & Escalation Management Act as a trusted advisor to customers, handling escalations, resolving critical issues, and ensuring a positive customer experience even in challenging situations. Continuous Improvement & Feedback Loop Capture customer feedback and translate it into actionable insights for product, engineering, and operational teams to improve onboarding processes and solutions. Operational Excellence with Customer Focus Ensure efficient use of internal resources while maintaining a strong focus on customer outcomes, satisfaction, and long-term partnership success.   What You Bring 3–5 years of experience in program/project management, customer onboarding, or customer engagement roles within product or technology environments. Strong customer-facing experience, with proven ability to build trusted relationships and manage customer expectations at different organizational levels. Excellent communication in English and stakeholder management skills, both internally and externally. Proven ability to balance delivery discipline with customer-centric thinking—ensuring both execution excellence and customer satisfaction. Ability to translate technical topics into business value for customers. Demonstrated ability to manage risks, resolve conflicts, and drive issue closure in customer-facing environments. Strong problem-solving mindset with a proactive, ownership-driven attitude. Ability to work both operationally (hands-on) and strategically (big-picture thinking).   🌟 Why Join Aduna? Impact at Global Scale: Work on integrations that connect operators and cloud providers across continents. Modern Tech Stack: Cloud-native, GitOps-driven, and automation-first. Growth & Learning: Collaborate with senior engineers, telecom experts, and hyperscale partners. Diverse Team Culture: We’re global, inclusive, and thrive on collaboration. At Aduna, you won’t just “keep the lights on” — you’ll help shape how networks and applications connect worldwide.