ORDER MANAGEMENT & SHIPPING EXPERIENCE SR MANAGER

About Trafilea Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands. With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands. We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint. Why Trafilea We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast. 🚀 We build and scale our own brands. 🦾 We invest in AI and automation like few others in eCom. 📈 We test fast, grow fast, and help you do the same. 🤝 Be part of a dynamic, diverse, and talented global team. 🌍 100% Remote, USD competitive salary, paid time off, and more. Job Responsibilities You won’t manage processes — you’ll build and optimize them at scale. - Own the entire post-purchase experience — from order execution to delivery, shipping experience, and unboxing - Eliminate operational friction at scale: backlog, errors, backorders, partial shipments, and inefficiencies - Drive delivery performance globally, optimizing speed, cost, and customer satisfaction - Turn operations into a growth lever by improving NPS, reducing detractors, and increasing repurchase - Lead ERP evolution and automation (NetSuite, Shopify, integrations) to build scalable, efficient systems - Design packaging & subscription experiences that elevate brand perception and retention - Build and lead a high-performance team with full ownership of results Requirements - 7+ years of experience in Operations, Logistics, Fulfillment, or Supply Chain — ideally within eCommerce, DTC, or high-volume environments - 3+ years leading teams in complex, multi-market operations with full ownership of results - Strong experience managing Order Management Systems, ERP (NetSuite or similar), and eCommerce platforms (Shopify or similar) - Proven track record of improving operational KPIs such as: - On-time delivery - Backorders & partial orders - Shipping costs & efficiency - Customer experience metrics (NPS, detractors) - Advanced skills in data analysis and process optimization: - Excel / Google Sheets (formulas, pivot tables, data analysis) - Ability to turn data into decisions and scalable processes - Experience working cross-functionally with Demand Planning, Logistics, Customer Care, and Tech/IT teams - Strong understanding of last-mile delivery, carrier management, and international shipping operations - Experience leading or collaborating on systems improvements, automations, or ERP implementations - English: Intermediate to Advanced (written and spoken) Highlights - Originally posted on Himalayas