End User Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an End User Support Specialist based in Canada. This is a hands-on remote support role focused on delivering a smooth and reliable experience for VR end-users. You will provide Tier 1 technical assistance while managing the full operational lifecycle of replacement and newly deployed Quest devices. From device configuration and provisioning to shipping, returns, and inventory tracking, you will help ensure every deployment runs efficiently. You will troubleshoot hardware, software, connectivity, and access issues while keeping users informed and supported throughout the process. The role combines technical support, customer service, device logistics, and detailed asset management. You will collaborate closely with internal support and engineering teams, escalating complex issues and contributing to better support processes. This is an excellent opportunity for an organized, customer-focused professional interested in immersive technology and remote technical operations.