I46 - EUC Operations Engineer (105)

Role Overview The Workspace Technology Engineer is responsible for supporting, maintaining, and improving end-user workspace technologies within the organisation. This role is expected to work independently on day-today operations while contributing to design, improvement, and project initiatives Key Responsibilities End-User Computing & Device Management - Manage device lifecycle activities including provisioning, patching, upgrades, and decommissioning - Administer endpoint management platforms such as Microsoft Intune and/or SCCM - Troubleshot complex endpoint and workspace-related issues - Workspace & Collaboration Technologies - Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint - Assist with collaboration and productivity tool enhancements - Support virtual desktop or remote access solutions (e.g. AVD, VDI) where applicable Security & Compliance - Implement and maintain endpoint security controls such as BitLocker, Defender, and compliance policies - Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access - Ensure workspace environments meet internal security, audit, and compliance requirements User Support & Operations - Provide Level 2 / Level 3 support for workspace-related incidents and service requests - Perform root cause analysis and implement long-term solutions for recurring issues - Collaborate with Service Desk and infrastructure teams to improve support efficiency Documentation & Continuous Improvement - Maintain technical documentation, SOPs, and operational runbooks - Participate in technology refresh, pilot, and proof-of-concept (POC) activities - Proactively identify opportunities (automation; AI etc.) to improve user experience, stability, and security Required Skills & Experience Technical Skills - Strong experience with Windows 11 and Microsoft 365 - Administrator experience in Intune, and SCCM Admin Portal (Mandatory) - Administrator experience in Virtual environment (Azure Admin Portal) (Mandatory) - e.g. Creating AVD, Runbooks & etc. - Working knowledge of Entra ID (Azure AD), Group Policy, and endpoint security controls - Basic to intermediate PowerShell scripting skills - Familiarity with ITIL-based support processes 3–5 years of experience in Workspace role - Experience supporting enterprise or corporate IT environments - Exposure to audit, compliance, or regulated environments is an advantage Soft Skills - Strong troubleshooting and analytical skills - Good communication skills with both technical and non-technical users - Ability to work independently with minimal supervision - Team-oriented with a proactive and responsible mindset Preferred / Nice-to-Have - Microsoft certifications related to Modern Workplace or Endpoint Management - Experience with ServiceNow or other ITSM tools - Exposure to AI (Copilot Bot creation), automation, VDI, or zero-trust security models Originally posted on Himalayas