Customer Support & Order Management Specialist | AU Fitness Industry

Customer Support & Order Management Specialist | Australian Fitness Industry (Remote) Work From Home | Full-Time | AU Hours | PH-Based About the Role We are seeking a proactive and customer-focused Customer Support & Order Management Specialist to support an Australian business in the fitness industry, managing product enquiries, order processing, and after-sales support. This role is ideal for someone with strong Australian customer support experience, excellent communication skills, and a genuine interest in weight training and gym equipment. You'll help deliver an exceptional customer experience while supporting smooth order fulfilment and delivery coordination. Key Responsibilities Customer Support - Respond to product enquiries via phone, email, and online channels - Support after-hours customer enquiries as needed - Provide after-sales support and resolve customer concerns - Assist customers with product questions and recommendations Order Management - Process customer orders accurately and efficiently - Manage order tracking and provide shipment updates - Coordinate delivery scheduling and customer communication - Support issue resolution relating to orders, returns, and fulfilment Customer Experience Support - Ensure a seamless customer journey from enquiry through delivery - Handle escalations professionally and maintain customer satisfaction - Support continuous improvements in customer service processes Requirements - 2–3 years supporting Australian customers - Experience in customer support, order management, or e-commerce support - Superior written and verbal English communication skills - Strong attention to detail and customer-first mindset - Ability to work independently in a remote environment - Genuine interest in fitness / weight training / gym equipment(important) - Must be able to demonstrate basic knowledge of gym equipment during interview Systems & Tools - CRM / Customer Support Platforms - Order Management Systems - E-commerce Platforms (preferred) - Microsoft Office / Google Workspace Originally posted on Himalayas