Guest Relations & Concierge Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Guest Relations & Concierge Manager based in the United States. The Guest Relations & Concierge Manager will lead a distributed team of approximately 15 Concierge and VIP Relations professionals across the United States and Europe, delivering exceptional guest experiences around the clock. This hands-on leadership role is responsible for developing people, maintaining high service standards, and ensuring consistent, personalized support across every guest interaction. You will translate the department's experience strategy into daily operations while overseeing VIP relationships, service recovery, and concierge performance. The role also contributes directly to commercial growth by helping the team identify sales opportunities across travel products, packages, memberships, and premium services. Working closely with Operations, Product, Commercial Systems, and other departments, you will help ensure seamless guest support, including during operational disruptions. This is a remote, full-time leadership opportunity for an experienced luxury hospitality professional who combines empathy, accountability, and a strong commercial mindset.