Customer Success Associate (PHILIPPINES Remote)

Customer Success Associate 📍 Location: Manila, Philippines 💼 Department: Client Operations Support (COPS) Are you passionate about delivering exceptional client experiences? Do you thrive in a fast-paced environment where attention to detail and proactive communication make all the difference? If so, we want YOU on our team! About the Role As a Customer Success Associate, you’ll be the primary point of contact for our clients, ensuring their needs are met with precision and care. You’ll manage case-related concerns, oversee service delivery, and maintain compliance with client-specific standards and SLAs. Your role is critical in building trust and driving client satisfaction. Why Join Us? - Be part of a dynamic, collaborative team that values client success. - Enjoy a normal office environment with flexible working hours. - Opportunity to grow your career in client operations and relationship management. What You’ll Do - Serve as the go-to expert for client queries and case requirements. - Day to Day Client Interaction (Client Query Support) - Monitor and manage cases to ensure timely delivery aligned with SLAs. - Review documentation for accuracy and completeness. - Provide feedback to internal teams and proactively communicate with clients about delays or updates. - Management and ownership of the client SLA - Case governance resulting to achieving client SLA’s - Handle first-level client escalations and ensure smooth resolution. - Dispatch client reports with accuracy and professionalism. What We’re Looking For - Education: Bachelor’s degree in business, Marketing, Commerce, or related fields. - Experience: - 1–2 years in client-facing roles and experience in client management - Experience in client coordination, account support, operations support, or customer engagement - Comfortable handling multiple ongoing requests, not just one‑off tickets - Strong organization, follow‑up, and documentation skills - Clear written and verbal communication - Comfortable working with trackers, reports, and basic documentation - Skills: - Strong communication and interpersonal skills - Highly organized and detail-oriented - Proactive, customer-focused mindset - Ability to take initiative and work independently Good Backgrounds for This Role This role is a strong fit if you’ve worked as: - Client operations or engagement associate - Account coordinator / account support - Administrative or operations support with external stakeholders - Customer support with ownership beyond ticket resolution Important Note: The valid NBI Clearance is a required document during the interview process. Originally posted on Himalayas