Customer Service Administration Assistant

Our client is a well-established Australian manufacturer and wholesaler specialising in high-quality automotive accessories and lifestyle products. Operating for over 50 years, they supply major retailers across Australasia with a strong emphasis on product innovation, quality, and customer satisfaction. They are now seeking to hire a Customer Service Administration Assistant to join their team and deliver exceptional support across multiple customer communication channels. This role plays a critical part in processing custom product orders, assisting buyers, and maintaining smooth administrative operations Job Responsibilities Customer Service & Communication - Respond to customer enquiries promptly across phone, email, and social media messaging platforms - Conduct both inbound and outbound customer support calls - Support customer service needs across online marketplaces including eBay, Amazon, Catch, Kogan, and TradeMe - Follow up on customer sample and swatch requests - Manage customer review responses to maintain high satisfaction levels Order Management & Administration - Learn and interpret the detailed product catalogue with a primary focus on custom seat covers - Assist the broader team in processing customer orders with high accuracy to avoid costly errors - Input details into HubSpot and assign tasks to relevant support personnel - Capture weekend customer activity to assist in reducing Monday backlog Requirements - Previous experience in a customer service, telephone support, or administrative role - Excellent written and verbal communication skills in English - Professional, friendly, and helpful phone manner - High attention to detail and strong data entry accuracy - Intermediate proficiency with Microsoft Office, particularly Excel, and Google Workspace Nice-to-Have Skills - Experience interpreting complex or technical product catalogues - Prior experience within the automotive parts or accessories sector - Experience using customer management tools like HubSpot, Hiver, or Smartsheet - Familiarity with ERP software or legacy databases such as AS400 and Oscar Working Hours in PH time During Training Period - Monday to Thursday: 7:00 AM to 2:00 PM - Friday - 7:00 AM to 12:30 PM After Training (30hrs work week) - Monday - 6:00 AM to 12:00 PM - Tuesday & Wednesday - 6:00 AM to 1:00 PM - Saturday & Sunday - 6:00 AM to 1:00 PM Benefits - Permanent work-from-home set-up - Dayshift (Australian Eastern Daylight Time business hours) - Part-time opportunity (30 hrs per week) - HMO (STAFF only) - Annual leave - Christmas Bonus equivalent to 1 month's wage (pro-rate) Originally posted on Himalayas