Technical Account Manager

⚙️ About Azumuta Azumuta is a fast-growing manufacturing SaaS scale-up helping leading manufacturers across Europe and North America digitize and optimize shop-floor operations. With AI-powered solutions, we're transforming how manufacturing gets done. The Role As Technical Account Manager – Strategic Accounts, you'll own the long-term success of our key customers after go-live. You'll combine strong customer relationships, technical understanding and strategic thinking to drive adoption, retention and growth. This is not a support or implementation role. You'll act as a trusted advisor, connecting customer needs with the right solutions and internal teams. 🚀What You'll Do - Own strategic customer relationships and success plans - Drive product adoption, multi-site rollouts and measurable business outcomes - Build relationships with stakeholders from shop-floor teams to executive sponsors - Identify risks, improvement opportunities and expansion potential - Lead initial discovery and translate customer challenges into high-level solutions - Collaborate with Sales, Product and Professional Services to ensure customer success - Support renewal readiness and long-term account growth 🎯What We're Looking For - 5+ years in Technical Account Management, Customer Success, Solutions Consulting or Implementation within B2B SaaS - Experience managing complex enterprise accounts and multiple stakeholders - Strong understanding of manufacturing or industrial software (MES, MOM, ERP, QMS or similar) - Technical fluency in integrations, APIs and data flows - Ability to translate business challenges into practical solutions - Excellent communication and stakeholder management skills - Fluent in Dutch and/or French, with strong English - Willingness to travel approximately 20% 🏆What We Offer - Competitive salary and comprehensive benefits, including healthcare, meal vouchers and mobility options - Flexible working hours and hybrid collaboration in Ghent (3 days/week) - High ownership and direct impact on strategic international customers - A collaborative, ambitious team with plenty of opportunities to grow Ready to make an impact? Apply now and help us shape the future of manufacturing.