Remote Help Desk Support

Job Description: Provide remote technical support to end-users by troubleshooting software, hardware, and network issues. Respond to service requests via phone, email, or chat and ensure prompt resolution or proper escalation. Responsibilities: Respond to and resolve technical issues in a timely manner Provide step-by-step guidance to users remotely Log, track, and update support tickets in the help desk system Escalate unresolved issues to higher-level IT staff Maintain documentation of support procedures Ensure customer satisfaction with each interaction Requirements: Proven experience in IT support or help desk role Familiarity with Windows, macOS, and common software applications Knowledge of remote support tools and ticketing systems Strong problem-solving and communication skills Ability to work independently and manage time effectively Originally posted on Himalayas