Customer Service & Administrative Assistant

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Service & Administrative Assistant based in Brazil. In this role, you will take ownership of customer communications and administrative operations across multiple franchise locations, ensuring every interaction is handled efficiently and professionally. You will manage high volumes of inbound and outbound communications through phone, email, SMS, and chat while coordinating appointments and customer follow-ups. Your responsibilities will also include maintaining accurate CRM records, managing support requests, and ensuring that no customer inquiry, lead, or task is overlooked. Acting as a key operational support partner, you will help franchise owners and location managers focus on business growth while maintaining excellent customer experiences. You will work in a fast-paced, performance-driven environment where organization, accountability, and responsiveness are essential. This is an opportunity for a proactive professional who enjoys taking initiative, managing multiple priorities, and making a direct impact on daily business operations.