Sr Specialist - Instructional Design

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Sr Specialist – Instructional Design based in the United States. We are seeking an experienced Senior Instructional Designer to create impactful, performance-driven training solutions for customer service teams supporting federal health benefits programs. In this role, you will transform complex policies, procedures, and program requirements into clear, engaging, and practical learning experiences. You will lead the end-to-end development of training materials, from initial analysis and instructional design to delivery, assessment, and continuous improvement. Working in a fast-paced environment with tight implementation deadlines, you will collaborate with cross-functional teams and subject matter experts to ensure training is accurate, compliant, and aligned with operational needs. Your work will directly contribute to employee readiness, service quality, and consistent program delivery. This is an opportunity to apply your instructional design expertise to a high-impact initiative while shaping learning experiences across multiple formats.