IT service Manager

Vacancy: T‑Shaped Service Manager – MSIG Europe SE (Service Onboarding • Service Design • ITSM Leadership) About the Role MSIG Europe SE is looking for a T‑shaped Service Manager who thrives on improving, designing, and onboarding IT services in an international and regulated environment. You combine deep expertise in Incident, Major Incident, Change-, and Problem Management with broad capabilities in service design, service onboarding, and cross‑process collaboration. Key Responsibilities - Lead service onboarding and ensure full operational readiness. - Design new or improved IT services (service design). - Drive Incident, Major Incident, and Problem Management. - Act as backup for other process managers (Change, Release, Knowledge, etc.). - Manage vendor and stakeholder relationships. - Continuously improve service quality and ITSM processes. What You Bring - 5+ years of experience in Incident, Major Incident, and Problem Management. - Proven experience in service onboarding and service design. - Strong knowledge of ITIL v4. - Experience with ITSM tools (Freshservice, ServiceNow, Jira). - Strong communication, analytical, and leadership skills. What We Offer - A role with significant impact on IT service quality. - An international environment within a leading insurance organization. - Professional and motivated colleagues. - Room for growth, innovation, and continuous improvement. Originally posted on Himalayas