Information Technology Operations Lead

About Modaxo Modaxo is a global collective of technology companies that helps people move around their communities. With more than 50 companies representing 34 brands, Modaxo comprises 5,000 people, operating in 37 countries around the world, all focused on People Transportation. As an employer we are committed to cultivating a friendly and exciting working environment, with a huge emphasis on employee engagement. We can offer the sense of social community often associated with a small, local business, combined with the expected advantages of working for a far larger employer: great benefits, dedication to identifying talent, and persistent investment in staff development. Modaxo seeks to grow every business we own and, further, to add several new acquisitions to the collective every year. We are a ‘buy and hold forever’ investor, meaning that our collective grows in scale, complexity and interest every year. “Modaxo’s expertise, global bench strength, and singular focus on People Transportation make it a great home for technology companies that share our vision to efficiently move the world’s people.” Bill Delaney, CEO, Modaxo About the Role Are you an IT operations leader who enjoys running enterprise services at scale across a diverse group of businesses? Modaxo is looking for an IT Operations Lead to own the design, execution and monitoring of enterprise services across our UK/EMEA/Asia portfolio of 2 groups, 5 sub-groups and around 30 business units, supporting approximately 4,000 users. You will own the health, performance and evolution of our Microsoft M365 environment, lead the implementation of SaaS platforms, and act as the key enabler for integrating enterprise solutions into the wider IT ecosystem, working closely with Security, Applications, Finance, HR and business unit IT teams. This is a fully remote role based in Portugal. Occasional travel may be required. You will be accountable for reliable, scalable and secure IT operations across a large, geographically distributed, multi-entity organisation, leading direct and matrixed resources and reporting on service performance to senior IT leadership. Areas of Responsibility Enterprise Services Design and Monitoring - Design enterprise IT services and lead solution rollouts with minimal disruption to the business. - Establish proactive monitoring, alerting and reporting to track service health, performance and availability. - Define and track SLAs and KPIs, driving continuous improvement from operational data and incident trends. - Own capacity planning, resilience and disaster recovery for enterprise platforms. Microsoft M365 Management - Manage the full M365 environment, including Exchange Online, SharePoint, Teams, Entra ID, Intune and Power Platform. - Define governance, security baselines, licensing strategy and cost optimisation. - Oversee identity and access management, conditional access and device management. - Drive adoption and change management, and manage the relationship with Microsoft and partners. SaaS Platform Implementation and Management - Lead evaluation, selection and implementation of SaaS platforms against business requirements. - Manage the full SaaS lifecycle, from onboarding and integration to renewals and offboarding. - Own vendor management, including contracts, SLAs and performance reviews. - Maintain a SaaS register, ensure UK/EMEA compliance and rationalise to reduce redundancy and cost. Integration, Leadership and Governance - Be the primary IT point of contact for integrating enterprise solutions into business unit IT ecosystems. - Support M&A integration, onboarding newly acquired business units onto enterprise platforms and standards. - Lead and mentor IT operations resources, and drive standardisation and documentation of IT processes. - Report on service performance, risks and improvement initiatives to senior IT leadership. Profile You are a hands-on IT operations leader who combines strong execution discipline with a security-first mindset. You build trust across business units, functions and geographies. - 8+ years in IT operations, infrastructure or enterprise services, including 3+ years in a lead role. - Experience managing IT services across a large, multi-entity, multi-region organisation. - Deep hands-on expertise administering and governing Microsoft M365 at enterprise scale. - Strong track record implementing and managing SaaS platforms, including vendor and contract management. - Solid grounding in enterprise integration, APIs and identity and security frameworks. - Experience with ITSM/ITIL, monitoring tools and SLA/KPI management. About You You are analytical, collaborative and comfortable managing complexity across a distributed organisation, with strong communication and stakeholder influence. Experience in an M&A-heavy or private-equity-backed portfolio is an advantage, as are Microsoft 365 Administrator or Enterprise Administrator Expert, ITIL Foundation and PMP certifications. Practical This is a full-time, remote role based in Portugal, covering business units across the UK, EMEA and Asia. Occasional travel may be required.