Head of Global Customer Operations Strategy & Chief of Staff

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Global Customer Operations Strategy & Chief of Staff based in United States. This senior leadership role serves as a strategic and operational partner to the SVP of Global Customer Operations. The position translates long-term business ambitions into clear priorities, integrated plans, and disciplined execution across regions and business units. It spans enterprise strategy, operating cadence, workforce and capacity planning, financial planning, transformation, and executive communications. You will work across a complex global matrix, influencing senior stakeholders and coordinating initiatives without relying solely on direct authority. The role also connects AI and automation opportunities with workforce planning, operating models, governance, and performance objectives. Success requires strong commercial judgment, analytical depth, executive presence, and the ability to turn complex information into actionable decisions. This is an opportunity to shape global customer operations strategy while helping senior leadership focus resources on the organization’s highest-value priorities.