Customer Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Engineer based in India. This is a high-visibility customer-facing role supporting an enterprise AI platform designed to transform supply chain decision-making. You will resolve Level 1 and Level 2 customer issues while developing deep expertise across a technically sophisticated SaaS environment. The role combines hands-on troubleshooting with opportunities to improve support processes, documentation, automation, and knowledge management. You will work closely with Engineering, Product, Content, and Customer-facing teams to ensure issues are resolved accurately and efficiently. As part of a 12-month rotational program, you will gain broad exposure to Customer Success, Professional Services, and AI-focused support. The position is ideal for a curious, analytical professional who enjoys solving complex problems and turning recurring challenges into scalable solutions. It also provides a strong foundation for future growth into technical, customer-facing, and professional services roles within a high-growth technology environment.