D365 CRM - Cloud Solution Architect

Job Title: D365 CRM - Cloud Solution Architect Job Description TheCRM CSA (Cloud Solution Architect)withinCSA Global Deliveryplays a pivotal role in enabling customers to adopt and optimize Microsoft Dynamics 365 Customer Engagement (CRM) solutions. This is acustomer-facing, consulting-oriented rolethat combines deep technical expertise with strategic advisory skills to deliver scalable, secure, and high-performing business applications across global engagements. Key Responsibilities - Solution Architecture & Design - Architect end-to-end Dynamics 365 CRM solutions, including Sales, Customer Service, Field Service, and Customer Insights. - Design integrations with Power Platform (Power Apps, Power Automate) and external systems. - Ensure adherence to best practices for performance, scalability, and security. - Deployment & Optimization - Lead CRM infrastructure installation, configuration, and cloud migration. - Perform environment health assessments, performance tuning, and data recovery planning. - Drive upgrades across CRM versions (CRM 2015+ to Dynamics 365 Online). - Customer Engagement - Act as a trusted advisor to technical decision-makers and business stakeholders. - Conduct design workshops, proof-of-concepts, and technical training sessions. - Align solutions with customer success plans and business outcomes. - Governance & Lifecycle Management - Implement Power Platform governance and Center of Excellence practices. - Manage Application Lifecycle Management (ALM) for CRM and Power Platform solutions. Required Skills - Technical Expertise - Deep knowledge of Dynamics 365 Customer Engagement and Power Platform. - Proficiency in CRM customization (data model, forms, views), JavaScript, C# .NET, plugins, workflows. - Strong understanding of SQL, IIS, networking, and client-side troubleshooting. - Consulting & Delivery - Experience in customer-facing roles with strong problem-solving and troubleshooting skills. - Ability to work collaboratively in global, cross-functional teams. - Certifications - Advanced Microsoft certifications in Dynamics 365 and Power Platform are highly desirable. Desired Qualifications - Experience authoring technical training and leading workshops. - Familiarity with governance strategies, environment planning, and security roles. - Knowledge of CRM integrations and cloud migration best practices. Location: EGY Work-at-Home Language Requirements: Time Type: Full time Originally posted on Himalayas