Admissions Counselor

Position Summary: The Admissions Counselor is the first point of contact for individuals and families seeking care. This role guides callers from initial inquiry to admission, completes pre-screens, verifies insurance benefits, and coordinates next steps with clinical, billing, and UR teams to ensure a clear, compassionate, and compliant intake process. Responsibilities - Respond to inquiries and provide clear information about programs and next steps. - Schedule and complete pre-admission screenings; document accurately in our CRM/EHR. - Perform insurance benefit verifications and explain coverage in plain language. - Coordinate admission logistics (appointments, documentation, handoffs) and track status. - Partner with clinical and Utilization Review teams for initial authorizations and basic concurrent-review support. - Maintain accurate records, protect confidentiality (HIPAA), and follow Ava policies and timelines. Skills and Competencies - Commitment to Ava Health’s values of Agency, Service, and Purpose; MI-aligned, empathy-forward communication. - Strong organization, follow-through, and attention to detail in a fast-moving environment. - Ability to de-escalate, problem-solve, and keep clients informed “at their pace.” - Comfort with phones and software (softphone, CRM/EHR, email, spreadsheets). Qualifications - Either: - Bachelor’s degree (Behavioral Science, Social Services, Healthcare, or related) — required; 1+ year experience in admissions/intake, call center, front desk, or healthcare admin — preferred, OR - In lieu of a bachelor’s degree:3+ yearsadmissions/intake experience — required. - 1+ year working with individuals in a clinical or observational capacity — preferred. - Experience with insurance benefits/authorizations — preferred. - Experience using CRMs and EHRs — required. Additional Requirements - Commitment to ongoing professional development and compliance training. - Occasional evening/weekend coverage as needed. Salary: 65000 Originally posted on Himalayas