Customer Success Manager (CSM)

At NestifyTech Solutions, We’re looking for a proactive and empathetic Customer Success Manager to drive customer retention, satisfaction, and growth. The ideal candidate will act as a trusted advisor, ensuring customers achieve maximum value from our product or service. Responsibilities: - Own and manage customer relationships post-sale through renewal. - Onboard new clients and ensure successful adoption. - Monitor customer health and usage metrics; proactively address issues. - Identify upsell/cross-sell opportunities and collaborate with Sales. - Act as the voice of the customer to internal teams. Required Qualifications: - 5+ years of experience in Customer Success, Account Management, or similar. - Strong communication and relationship-building skills. - Familiarity with CRM and customer success tools (e.g., HubSpot, Gainsight, Zendesk). - Experience in SaaS, B2B, or tech environments preferred. Originally posted on Himalayas