B2B Travel Agent (German, French or Italian) - Fully remote or Hybrid in Lisbon

Grow-Talent.com is working with a leading travel management, corporate card and expense management company that is looking to recruit German, French or Italian speaking B2B Travel Agent to join their team in Portugal. Position: Travel Agent Location: remote, Portugal or hybrid, Lisbon (candidate's discretion) Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: - Assist travelers with best-in-class personalized support - Solve issues with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations - Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further company's success - Build meaningful relationships across global teams - Provide feedback to product and engineering team necessary for product improvement - Meet and exceed KPIs. REQUIREMENTS: - Native/fluent in German, French or Italian, all oral and written. Fluent in English (B2 or higher) - Previous working experience in a customer service roles, ideally covering travel and hotel segments - Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory - Metrics driven as an indicator and motivator of success - A skilled communicator who enjoys creating personalized verbal and written communication - A team player who thrives in collaborating, giving and receiving feedback and lifting others up - Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform - Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization - Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating schedules. BENEFITS: - Excellent remuneration package based on experience, skills and performance - Be part of a dynamic and creative team with positive and friendly atmosphere - Guidance and tools to reach your full potential - Generous medical plans, dental, and vision benefits with premiums - Paid parental and bereavement leave - Subsidized commuter benefits - Mental health support - Connectivity stipends - And many others! Originally posted on Himalayas